You can cancel your policy through the customer zone using the process outlined below, the amount we will refund depends on how long you have had your policy and what type of policy you have, you can see the rules for your policy type below. You will not be able to cancel your policy if you have made a claim. Terms and Conditions apply.
Access your Customer Zone
Click 'Edit Your Policy'
Click 'Cancel Policy'
Confirm you have not made nor do you intend to make a claim under this policy
By following this process, we aim, if your request is approved, to process your cancellation within 2 working days of receipt and thereafter funds should reach your account within 3 to 5 working days.
How much we will refund depends on when you purchased your policy
If you cancel within 14 days of when you purchased the policy, we will give you a full refund as long as you have not travelled, no claim has been made and you do not intend to make a claim.
If you cancel after more than 14 days, we will refund 50% of the premium paid as long as you have not travelled, no claim has been made and you do not intend to make a claim.
If you cancel after the start date of your policy, no refund is due.
If you cancel within 14 days of when you purchased the policy, we will give you a full refund as long as you have not travelled, no claim has been made and you do not intend to make a claim.
If you cancel after more than 14 days, we will refund 65% of the premium paid if you purchased less than a month ago and 50% of the premium paid if your purchased more than a month ago, as long as you have not travelled, no claim has been made and you do not intend to make a claim.
If you cancel after the start date of your policy we will refund the amount noted above, minus a proportionate amount based on the time you have been on cover.
If you cancel within 14 days of when you purchased or renewed the policy, we will give you a full refund if you have not travelled, no claim has been made, and you do not intend to make a claim.
If you cancel after more than 14 days, we will refund a portion of the premium as long as you have not travelled, no claim has been made and you do not intend to make a claim. This is calculated at 6% per full month remaining on cover if you purchased via our direct website or your policy was a renewal, or 5% per full month remaining if you purchased via a comparison website.
Why do I get a lower refund when I purchase my policy from a comparison website?
When you purchase your policy via a comparison website their fee for this service forms part of the premium you pay. This fee is non refundable after your 14 day cooling off period.
