If you’ve been affected by a major incident such as a weather event (Earthquakes, Hurricanes etc), strikes, an issue with your airline or at your airport that also affects a large number of our customers, we may have issued an Advice Document.
Our advice documents aim to help customers understand how their policy can help them, without needing to speak to one of our agents in periods where our call centre is likely to be extremly busy handling queries.
You can access our Major Incident Advice page by clicking here.
