As standard all our single or annual multi trip travel insurance policies cover cancellation of a trip if your outbound flight, departing from United Kingdom, is cancelled and no suitable alternative public transport is provided within 12 hours of the scheduled time of departure following delay or cancellation of your public transport at the final departure point to or from the UK
If you purchased your policy direct from our website or via select other channels we offer an optional Travel Disruption upgrade both at the point of purchase or as a post sale option in your Customer Zone. If you selected this upgrade, you may be covered for flight cancellations caused by specific additional circumstances not included in the standard policy, if so please refer to your policy wording for further clarification.
If you have a single or annual multi trip policy and need to make a claim under your policy, you should contact your all providers including for example your travel, hotel and credit/debit card providers in the first instance as you will be required to submit a written confirmation from them proving no alternative or refund was provided in order for us to assess your claim. You can submit a claim online by accessing your Customer Zone from your welcome e-mail.
Please note that we will not provide cover for circumstances known to you before your purchase or which could reasonably have been expected to lead to cancellation of the trip. All cover will be subject to all other terms and conditions of your policy. Should your flight be cancelled by the airline, they are legally responsible to either provide you an alternative flight or full refund. They are also liable to provide overnight accommodation until the alternative flight becomes available. Since the EU 261 regulation was passed in 2004, passengers have been protected against severe flight disruption. The legislation confirms that long delays, cancellations, missed connections and flight re-bookings cause great inconvenience to the passenger, and as such affected passengers should be compensated.
Please note that similar protection exists where your travel is via pre-booked ferry or train and the same process should be followed. All the cover we have outlined is subject to terms and conditions, please check your policy wording for further clarification.
